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Your new company
Your new company is a well-established organisation based in the heart of Swansea. My client is seeking a proactive, customer service professional who possesses excellent time management and interpersonal skills. They are also seeking an individual who has the ability to communicate in a Modern European Language, in particular Dutch or Italian.

Your new role
Your new role as a Customer Service Assistant is a busy and varied role. Your new role will require you to work in a fast-paced environment and be adaptable to changes. Your responsibilities will include but not be limited to:

Acting as a first point of contact for all customer enquiries
Building a rapport by interacting with customers via email and telephone, ensuring to provide solutions that meet customer expectations
Liaise with all other departments, providing administrative support
Logging information, updating and creating tasks as and when required
Liaise with customers regarding issues
Provide general support as and when required
What you'll need to succeed
The successful candidate will be an individual who is capable of working at pace and with accuracy. You will be proactive with a can-do attitude and great organisation skills. You will be IT proficient with good Microsoft Office skills. An individual with exceptional customer service skills and experience will be successful in this role. My client is seeking a candidate who has the ability to fluently communicate in a Modern European Language (preferably Dutch or Italian) as well as English, both verbally and in writing.

What you'll get in return
In return, you will receive a competitive salary of £25,000. The company offers a generous pension scheme as well as 25 days of annual leave plus bank holidays. The organisation has free on-site parking. This role can be worked on a hybrid basis with 60% in the office. You will have the opportunity to join a great team within a growing business on a permanent basis.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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