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Customer Service Advisor - Insurance

Contract: Permanent

Hours: Monday to Thursday 08:45 - 5:00 Friday 4:00pm finish!

Location: Shipley - BD17- Hybrid working BUT only after successful training period

Salary: £23,000 - salary reviews in 2025

Start date: ASAP

Benefits:

Hybrid working after successful training period
Commission provided
On-site parking
Cash Plan paid for
23 days annual leave plus bank holidays
Pension contribution
Pizza Fridays!Culture: Were excited to be working alongside this market leading leading company established 150 years ago! You will be joining a fun, vibrant team of 16. The new office is located close to the train station and offers free parking on-site.

Are you wanting to continue growing your Customer Service skills? Or are you wanting to step away from the retail and hospitality industries but have great Customer Service skills? If so, then this role could be perfect for you!

Your duties and responsibilities:

Answering all inbound calls and emails from customers in a timely manner
Setting up new and amending old policies when required
Data input on internal CRM system
Liaise with different departments when needed in a professional manner
Following the complaints procedure and dealing with customers accordingly whilst providing excellent customer serviceTo be successful in this role, you will have:

Excellent Customer Service skills
Great communication skills both verbal and written
The ability to display empathy and patience
High level of attention to detail and organisation skills
IT Literate- Outlook, Excel and WordIf this company and position appeals to you then please apply your CV online and we will be in touch if you have been successful!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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