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Technical Assistant

Reports to: Head of Technical

Location: Bromely, Greater London

Salary: Depending on experience

Hours: Tues-Sat (Sun and Mon – off), Working hours 8.00am - 5.00pm, a degree of flexibility is required

Key Responsibilities:

> Supporting the Head of Technical on working as part of the technical team

> Manage products and customer specification maintenance and issue

> Working with different customer platforms and maintaining them up to date in accordance with the business and customer needs

> Coordinate and support traceability documentation

> Complaints and rejection management - investigating, resolving, updating internal non-conformances

> Creating and distributing the customer weekly crop reports

> Supporting and working closely with the QC Team in the absence of the Quality Manager

> Regular visits (once per week) to third party packing facilities conducting product inspections and producing quality feedback to the business

> Assisting with maintaining all technical documentation and keeping it up to date as required

> Label checking and approval for packed at source product

> Liaising with our source Technical Management Team Requirements:

> Experience within the Fresh Produce is essential

> Food Safety, Food Quality, QMS, BRCGS

> Ability to work confidently within a team, in a fast-paced environment

> Strong IT ability (Microsoft Office programs; Outlook, Word, Excel, PowerPoint)

> Strong organizational skills, good attention to detail and a methodical approach with strong ability to prioritize

> Knowledge of BRCGS, product specifications, customer complaint management and customer needs

> Spanish speaking is desirable

> Driving License is essential Key relationships: Head of Technical, Commercial / Procurement, Quality Manager

Information / Environment:

• Mainly office-based working in a team

• Excellent communication skills (verbal and written)

• Working hours 8.00am - 5.00pm, a degree of flexibility is required

• Working to strict deadlines in a time critical environment

• Team player

• Accuracy