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Masstemps are currently recruiting for a full time customer service coordinator to join a busy and expanding IT company located in the heart of Kidderminster.

The role:

- First point of contact for all customer communications

- Deliver the service through the ticket management tool

- Manage the customer’s asset inventory in line with the fix agreement i.e. parts only, onsite fix, response + parts & engineer or device swap.

- Respond to incidents efficiently and professionally, providing customer updates as incident progress.

- Ensure returned faulty parts are repaired and put back to stock.

- Escalate technical issues to Engineers as necessary

- Request & book Engineer to site where appropriate

- Obtain accurate PO’s for invoicing

- Raise orders for part deployment

- Proactively manage customer expectations

- Produce reports: activity volumes, stock, dispatch etc

- Liaise with internal teams; Technical, Warehouse, Logistics

The ideal candidate will:

- Attention to detail

- Adaptable approach to tasks as this is a varied role

- Flexibility – additional hours may be required occasionally

- Proactive, hands-on approach to work

- Excellent communication

- Problem solving skills

- Ability to work under pressure & to strict deadlines

- Ability to multitask a high volume of tasks & prioritise workload

- Ability to work on own initiative & be a team player

- Positive attitude. Progression is available for people who demonstrate the above.

Hours of work:

Monday - Friday 8am-4pm or 9am-5pm

Rate of pay:

£24k - £25k