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Complaints Officer

Westminster (Hybrid)

£19 per hour umbrella

Contract (3 months+)

The Role:

As a Complaints Officer, you'll report to a Complaints Team Manager, based in one of Westminster City Council's offices for a minimum of three days per week.

Your role within the complaints team will involve handling various administrative tasks related to complaints. This includes engaging with our residents via telephone, email, and formal written correspondence.

Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from elected members. Letter writing and meticulous attention to detail are crucial aspects of this role.

The Candidate:

Experience in resolving complaints effectively
Proficiency in letter writing
Experience in completing various administrative tasks related to complaint management
Previous experience of delivering exceptional customer service in your previous roles, particularly in handling complaints

How to Apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; (phone number removed)