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IT Support Analyst required for a Global Law Firm in city of London, paying up to £50k, fully office based

A top Legal Firm based in city is requiring a service desk analyst to join their well known firm, offering endless career opportunities and benefits!

Responsibilities
* Field incoming help requests from end users via telephone/email, remote connection and desk-side
visits.
* Ensures that all user requests are logged and escalation procedures are followed. Maintains
problem status/resolution information in the ticketing database.
* Troubleshooting problems with Windows-based workstations, custom applications, email,
network, and peripheral equipment.
* Clearly document customer issue history and issue resolution for call tracking, reporting, and
knowledgebase creation.
* Participate in problem management to help prevent incidents or reoccurring incidents through
trends and patterns, working with colleagues and external suppliers as required.
* Maintains expert-level knowledge of the platform's operating systems, standard applications, and
computer hardware solutions.
* Troubleshooting hardware and software issues on workstations, laptops, and personal technology
devices running Windows and Apple operating systems
* Dealing with IOS & Android Workspace ONE MDM queries.
* Prioritize and escalate problems to the appropriate IT teams as required.
* Collaborate with other IT teams as needed to determine and resolve issues.
Requirements
* Experience working in a similar role, preferably within the legal sector, with a similar team size.
* Minimum two years' experience supporting end-user equipment in a high-availability
environment.
* Must have excellent customer service skills communication skills and be a team player.
* Flexible working approach being open and responsible to changing circumstances.
* Must understand PC hardware/peripheral devices, Active Directory, standard operating systems
(Windows 10/11), and Microsoft Office applications.
* Experience supporting Citrix Xen Desktop platforms and iManage Work 10 would be desirable.
* Experience supporting mobile technologies iOS and Android.

Apply today