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IT Service Manager
6 Months
£300 per day (Inside IR35)
Hybrid - 2 days per week on site in Blackpool or Manchester

My client, a government entity are looking for an IT Service Manager to join their fast paced team on an initial 6 month contract.

*** The selected candidate must be able to get to site 2 days per week in either Blackpool or Manchester ***

Responsible for managing the service delivery of ICT services, responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. At this level, they may manage a fully functioning multi-sourced service support team, focused on service availability and performance. Ensuring that: all service and support functions remain responsive to customer needs, adequate reporting and service standards are met for their specific service, all technical change is communicated and managed, with appropriate governance and a programme of continual service improvement is put in place across the wider service delivery function.

Typical Skills
Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
Know how to investigate problems and opportunities in existing processes and contribute to recommending solutions to these.
Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
Identify important stakeholders and relationships and work with teams to build these.
Know how to see the bigger picture and can investigate how to get the best of underlying services.
Work with important stakeholders to discuss any changes in the reporting processes, adding a commentary that provides an interpretation for the data set.
Work within a strategic context and communicate how activities meet strategic goals.
Understand core technical concepts related to the role and can apply them with guidance.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change