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Azenta Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems.
Azenta are looking for an experienced Customer Service professional within Subscription & Contracts. The role will see the candidate coordinating to support Field Service Operations within a fast-paced customer focused environment in quoting, expediting and driving greater efficiency and execution to our global customer base within Subscription management covering a varied product platform / service offering portfolio utilising Sales Force and Oracle Cloud.
What you will do:
* To track customer subscriptions due for renewal and proactively issue new quotations within agreed KPIs and Service Level Agreements (in alignment to our Annual Operation Plan) thus maintaining and building growth within our business relationship *65% of our AOP / revenue is Subscription driven.
* To support (external and internal) follow up, providing customer feedback and / or any quotation revision(s) within agreed KPIs and Service Level Agreements.
* Ensure all customer Purchase Orders are expedited and transacted (within forecasted fiscal month) and in compliance to Azenta Legal and Clean Order Book principles, ensuring all agreed effectives are present and correct in Oracle Cloud / Sales Force.
* To support weekly status reviews and present any risks and opportunities to the business.
* To update / maintain customer specific Asset details using Sales Force to guarantee customer install base accuracy.
* Back up support of adhoc analytical presentations using Oracle, Teams, Excel.
What you will bring:
The successful candidate will conduct themselves in a professional manner and will represent Azenta Life Sciences in the best possible way during customer contacts.
* Demonstrate at least two years relevant Coordination experience.
* Proficient in MS Office applications: Excel and Teams specific.
* Preferably have a Service orchestrated background / awareness.
* ERP experience in either / or Oracle / SAP and Sales Force.
* Excellent verbal and written communication skills.
* Execute Sense of Urgency, represent the voice of the customer.
* High organisational skills and ability to multitask.
* Must be flexible, fast thinking, conscientious, acceptance of change management.
* Be self driven and a team player