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Customer Service Advisor – Plumbing & Electrical
  
About the Role:
  
We are looking for a Customer Service Advisor to join our clients team, providing top-quality support to customers. You will be the first point of contact for inquiries, offering expert advice, processing orders and ensuring excellent service from start to finish.
  
Key Responsibilities:

Handle incoming calls, emails and online queries from trade professionals, contractors and the general public.
Provide expert guidance on plumbing, electrical products and light side products, helping customers select the right solutions for their needs.
Accurately process orders, quotations and returns while ensuring timely delivery.
Investigate and resolve customer complaints efficiently, liaising with suppliers and internal teams when necessary.
Assist customers with product specifications, compatibility and troubleshooting basic plumbing or electrical issues.
Provide up-to-date information on product availability, pricing and promotions.
Follow up on orders, deliveries and service issues to ensure customer satisfaction.   
Requirements:

Previous customer service experience, ideally within the plumbing, electrical, or construction industry.
Strong communication skills with the ability to handle inquiries professionally and confidently.
A good understanding of plumbing or electrical products (training provided if necessary).
Ability to multitask in a fast-paced environment while maintaining attention to detail.
A proactive and problem-solving mindset with a passion for great customer service.   
Salary: Up to £35,000
Hours: Monday – Friday