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Service and Parts Administrator
Plymouth, Devon

Are you a ‘hands-on’, organised, outgoing individual with excellent administration skills, strong computer literacy, and attention to detail? Could you thrive within a fast-paced team in a professional marine environment?  If so, read on.

Who will I be working for?

Darthaven is a trusted name in the marine industry, with a long-standing reputation for excellence and commitment to customer satisfaction.

We have been located in Kingswear on the River Dart for many years, surrounded by the stunning South Hams countryside. In 2024 we expanded our business into Plymouth, Britain’s Ocean City.

We pride ourselves on the reputation we have earned for providing first-class service to all our marine customers. We are also very proud of our status as an authorised Volvo Penta Distributing Dealer, supporting Volvo Penta dealers across the South West.

We’re currently looking for a Service and Parts Administrator to join us on a full-time, permanent basis in Plymouth to help us deliver a first-class service to customers.

What are the benefits?

- Salary of up to £29,000 per annum dependent on experience
- 25 days’ annual leave
- Pension
- Branded company clothing
- Stunning working location
- On-site parking

This is a fantastic opportunity for an individual ideally with experience in a service or workshop environment and knowledge of marine or automotive engineering to join a fantastic organisation.

You’ll also have the opportunity to work with some of the most prestigious boating brands, enriching your expertise and advancing your career!

What will I be doing?

As a Service and Parts Administrator, your primary responsibility is to support our Service and Parts Teams across a wide range of duties, often with tight deadlines, to deliver a high-quality service to our customers in person, over the telephone, by email and through online portals.

Whilst you support our Service Team, you will be working with our Service Supervisor and our Technical Services Manager and assisting with the following:

- Taking instructions from customers and colleagues
- Liaising with third-party agencies
- Requesting and recording customer information
- Raising Sales Orders using Sage CRM and Sage 200
- Preparing Estimates
- Providing progress reports to our customers
- Handling card payments including taking deposits

Whilst you support our Parts Team, you will be working with our Parts Assistants. You will work with Volvo Penta’s range of parts, accessories, and dealer systems, as well as Cummins Onan generators. You will be handling these parts and gaining knowledge of associated marine mechanical parts and spares.

You will be:

- Using our Stock Control system (Sage200)
- Picking stock accurately
- Dispatching parts to customers

What do I need?

To join us as a Service and Parts Administrator, you’ll need:

- Proven experience in a workshop or service environment, preferably in the maritime or automotive industries
- The ability to multi-task and prioritise in a busy, commercial environment
- Excellent customer service skills
- Strong communication, time management, and IT skills
- Knowledge of marine or automotive engineering parts, accessories, and equipment (desirable but not essential)
- Interpersonal skills
- A Working knowledge of inventory management software and MS Office
- An enthusiastic, flexible attitude

Other organisations may call this role Marine Service and Parts Administrator, Marine Parts Advisor, Marine Service Advisor, Service Advisor, Marine Administrator, Office Administrator, Admin Assistant, Secretary, Executive Assistant, Personal Assistant, Administrator, Customer Service Administrator, Parts Advisor, Stock Assistant, Parts Co-ordinator, or Stores Assistant.

Webrecruit and Darthaven are equal opportunities employers, value diversity, and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Service and Parts Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency