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Service Advisor

My client is a market leading pumps company who specialize in booster sets, heating and domestic hot water and integrated pump and tank systems. Who now have an exciting new opportunity, recruiting for a Service Advisor to join the Service team.

Responsibilities:

Fielding incoming service requests and technical queries - via both telephone and email

Scheduling engineer attendance to resolve issues onsite

Communicating with customers - scheduling a large scope of works and supporting fundamental documentation.

Promoting the business, building positive relationships and ensuring a positive customer experience.

Communication with engineers - confirming workload and issuing reports as well as checking parts and stock.

Liaising with sub-contractors - placing orders and seeing the job through from start to completion.

Service support - checking engineer reports prior to issuing to customer. Preparing quotations for remedial works. Completing Sales Orders to ensure prompt invoicing. Creating Proforma invoices and obtaining payment.

Parts - arranging for components to be sent to engineers and subcontractors. Assisting in managing returned items.

Department development - make suggestions and strive for improvement. Implement agreed changes and be adaptable to change.

Proactive office based sales and promotion of Service Packages

Requirements:

Customer centric approach
Ability to work under pressure
Confident verbal and written skills
Time management
IT literate
Flexibility and adaptable to new tasks
Punctuality
Keen eye for detail
Commercial mind-setHours:

Monday - Friday, 8am - 5pm

Package:

Salary £30,000 - £35,000
25 Days holiday
Company bonus scheme
Company pension scheme

WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.

WR is acting as an Employment Agency in relation to this vacancy