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Job Title: Customer Service Officer

Location: Birmingham
Length: Interim - 2-3months
Salary: £13 PAYE + £1.57 HP

We are excited to support the recruitment of a Customer Service Officer for a Housing Association in Birmingham. This role is key in providing a professional and responsive service to customers, residents, and stakeholders.

What will you do in the role?

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Act as the first point of contact for residents, providers, and the public, offering high-quality customer service.

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Handle customer care cases individually and within a team, ensuring clear communication and timely resolution.

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Maintain a professional reception area and liaise with internal teams to address queries.

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Identify areas for improvement and contribute to the continuous enhancement of our services.

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Ensure compliance with GDPR, health and safety, and company policies.

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Log complaints and safeguarding concerns sensitively and professionally.

Who would excel in this role?

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Experienced in delivering exceptional customer service.

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Skilled in effective communication and problem-solving.

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Confident in managing multiple tasks and escalating issues when necessary.

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Knowledge of GDPR and health and safety protocols is advantageous.

To discuss this role further, please contact us.

Kelly Power: (phone number removed)