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Income Officer
Southwark, London
Full Time - Hybrid/Remote
Permanent
£37,000 Annual

We are currently searching for a prospective Income Officer to join a team based in Southwark, on a full time permanent basis. The role is hybrid with 2 days per week in office and 3 days working from home. The post holder will manage rent accounts and other housing related debts, and will work with customers to reduce arrears in an appropriate manner, while delivering advice and excellent customer service.
Requirements

Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment
Knowledge of IT processes, including Word and Excel
Knowledge of welfare benefits and welfare benefit reform
Excellent customer service
Experience presenting cases in Court is desirable
Experience working in arrears reduction and monitoring
Full UK Driving License and access to vehicle
Approachable and friendly natureRole Expectations

Manage rent accounts and other housing related debts on a regular basis
Negotiate repayment agreements with tenants and take corrective action where such agreements are not maintained
Refer residents to welfare benefit and debt support services to ensure that residents are able to maximise their income by ensuring take up of any entitlement to benefits
Make regular and early contact with all residents in arrears through home visits, telephone calls, text messages, e-mails and office interviews
Prepare and submit cases to the County Court for Possession Hearings and attend court hearings and carry out evictions due to rent arrears.
Maximize income collection while minimising the risk of repossession through making use of direct housing payments, charitable applications, food bank referrals and any other means of financial support available.
Deliver income management services while demonstrating high standards of customer care
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)