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Red Recruitment is recruiting a Contact Centre Trainer in Swansea to join our client, who provides support and solutions to their customers.

The salary for this position is up to £30,000 per annum and is an onsite, permanent position.

To be considered for this role you must hold a valid UK driving license and have access to your own vehicle.

Benefits and Package for a Contact Centre Trainer:

Salary: Up to £30,000 per annum
Hours: Monday - Friday, hours between 8am - 6pm and 1 in 2 Saturdays, 9am - 1pm
Contract Type: Permanent
Location: Swansea
Free parking
Friendly and encouraging environment
Health and wellbeing programme
Internal recognition schemes with financial award
Pension scheme
33 days annual leave (including bank holidays and your birthday)
Social events including Summer and Christmas parties
Support and training provided
Career progression opportunitiesKey Responsibilities of a Contact Centre Trainer:

Delivering existing training to new and existing Contact Centre Agents
Conducting inductions for new starters and ensuring all paperwork has been completed
Running system training sessions throughout the year to ensure all Agents are kept up to date
Evaluating trainee performance and providing feedback and support
Identifying skills and knowledge gaps with the Agents and feeding back to the Team LeadersKey Skills and Experience of a Contact Centre Trainer:

Staying up to date with industry knowledge
Previous experience as a Trainer is required
Good contact centre knowledge is required
Great people skills, and being able to lead and engage a team is required
Experience using a variety of IT programmes is requiredIf you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)