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Mandarin Speaking Customer Service Coordinator - London - Temporary - £17.00 per hour PAYE (£35,000 equivalent) 
 
My client is a global leader in the property / real estate market, they are seeking a Mandarin Speaking Customer Service Coordinator to support the team in ensuring the customer is receiving exceptional service from point of exchange throughout the buying process through to completion. They are seeking a passionate customer experience professional who is fluent in Mandarin, is excellent at building relationships and is highly organised with outstanding administration and problem solving skills.  
 
Duties include: 

Co-ordinate works between customers and contractors for any defects raised within the warranty period
Deal with enquires from purchasers within and outside of the warranty period
Keep an accurate log of all customer interactions.
Arrange and co-ordinate 1-year inspections
Where applicable arrange and co-ordinate 7-month inspections with the purchasers
Deal with customer calls and enquires
Keep purchasers fully updated on completed works and carry out follow up calls to customers
Chase contractors for update’s on outstanding defects
Administration duties; including invoicing, managing internal requisition orders
Ensure operatives planners are kept up to date
Experience Required:

Fluent in Mandarin and English 
Highly experienced in delivering exceptional customer service 
Excellent relationship development skills 
Highly organised and can work to deadlines 
Excellent administration skills and IT systems knowledge
Experience in the construction or property market would be desirable but not essential  
Mandarin Speaking Customer Service Coordinator - London - Temporary - £17.00 per hour PAYE (£35,000 equivalent)