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Education Support Officer- 12 month FTC

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Education Support Officer

Location: Sydenham

Department: Professional Learning, St Christopher’s CARE

Hours: 36 hours per week (1 FTE – 0.8 considered)

Tenure: 12 months Fixed Term Contract (Maternity cover)

Salary: £30,476 per annum

Your Team

St Christopher’s Centre for Awareness and Response to End of Life (CARE) exists to advance palliative and end of life care around the world through the delivery of cutting-edge and high impact products. We are keen through a strong team of educationalists, lecturers, associates and others to continuously create and deliver a wide variety of new learning opportunities for a broad range of professionals and others who share our vision of a world in which more people who are dying, and those close to them, receive high quality services and support. We support learners, both in-person and virtually from a range of professional contexts to enhance their skills, knowledge and understanding of end of life care and provide a space for people to think differently about death, dying and loss.

The Education Support Officer (ESO), working with a Senior ESO and other ESOs, is an important role within the Professional Learning team within CARE. They are expected to take pride in the successful support of every education course and event and be confident with using data and communications to achieve this. A positive, engaging and personable member of the team who is organised, proactive and understands their role in increasing activity, reach and revenue for the Centre.

Your new role

The Education Support Officer is responsible for:

* Connecting with and supporting individuals and groups interested to learn with CARE throughout their experience of booking, attending and evaluating programmes on offer, to ensure a high-quality experience on their part.

* Working as part of the Professional Learning team to create and sustain a physical and learning environment in CARE that is welcoming, informative and nurturing in nature for learners, other visitors and the wider hospice team.

* Supporting members of the delivery team working in CARE to plan and deliver engaging learning events (both in-person and online) – this will involve advising and working alongside associates and lecturers who ensure CARE provides a rich mix of programmes, courses, conferences and study days for health professionals.

* Supporting all technical aspects of virtual learning - where training is delivered online, the ESO will assist the facilitator/speaker to manage the ‘virtual room’

* Checking the accuracy of their allocated events on the course booking system and testing the booking process prior to going live. Creating, editing and testing email alerts to ensure delegates have accurate information with correct branding.

* Contributing to, and utilising data related to learners and their experience of learning, as a basis for constant improvement of the programmes of learning and their marketing/delivery.

* Liaising with our Professional Learning volunteers who support us with courses and conferences, as well as some administrative tasks, ensuring they have the information and training required.

To succeed in this role

You will be solutions focussed and a great team player. Additionally, it is just as important to us that you have the following skills:

* Good level of general education (i.e. minimum of 5 GCSEs or equivalent including English and Maths) / A – Level or equivalent

* Experience of working in an education or learning focused organisation

* Experience of co-ordinating courses, conferences and events including virtual activities, successfully

* Highly organised with ability to plan and co-ordinate a range of activities simultaneously and able to work autonomously and in a team

* Excellent communication skills both written and verbal

* Confident using a wide range of technology including all MS Office programmes and video conferencing eg Zoom, MS Teams

* Some experience with event management systems (eg. an event booking platform or database) and online learning platforms (or a learner management system)

* Able to manage time and prioritise work effectively and able to work effectively under pressure and to deadlines

* Positive attitude and commitment to the core values of the organisation

Benefits of joining St Christopher’s

* You will gain a stimulating and rewarding career with an opportunity to influence and make a real difference in the community

* Access to excellent training and development opportunities

* Season ticket loans

* A number of health and wellbeing schemes

* A competitive contributory pension scheme and life assurance scheme with generous beneficiary plan (are all these available for maternity cover contract?)

* Access to plenty of free local street parking.

To apply for this position, please click the ‘Apply Online’ button below.

Closing Date: 21 July 2024

In the event we receive a high amount of applications, we reserve the right to close the job earlier than the initial closing date