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End Date

Thursday 26 December 2024

Salary Range

£62,874 - £69,860

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

.

Job Description

JOB TITLE: Service Engineer

SALARY: The salary banding for this role in Edinburgh is £62,874 - £69,860

LOCATION: Edinburgh

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

In the Economic Crime Prevention (ECP) Platform, our mission is to reduce harm to our communities by enhancing the Group's capability to prevent, detect and respond to economic crime. The Platform sits within Consumer Relationships and plays a critical role in providing services across the whole Group.

We are looking to recruit a Service Engineer who will utilise their experience to play an instrumental role within the Service Engineering team to identify and respond to incidents and problems all whilst displaying the right behaviors and qualities that will empower the team.

Here’s how you’ll make a difference:

Subject matter expert supporting incident, problem and change across several applications within the platform.

Support the planning of the strategy for the service team.

Build capability and the skillset to ensure the service team is ready for incoming and future new services.

Train and upskill others across the team on the new solutions and stay close to other potential migrations.

Creation and retention of Documentation to run service.

Work with service leads to identify trends and support in adding service blockers onto the Lab backlogs.

Look for ways to continuously improve our ways of working.

What we need from you:

Demonstrates a strong comprehension and work history of ITIL disciplines

Passionate about providing the best customer experience.

To communicate effectively and can build working relationships with a broad spectrum of stakeholders, ranging from software engineers to senior business leaders.

Comfortable with challenging stakeholders and can explain technical and complex scenarios using inclusive and accessible language.

Is used to operating in a highly pressurised environment and can remain calm in situations whilst maintaining focus.

Has an appetite to continuously improve.

Is innovative and takes an interest in industry best practices

Analytical, can analyse incident data and explore patterns to help mitigate risks.

What will be Desirable

Knowledge of modern software development toolsets including Cloud platforms Containers, Kubernetes, API’s.

Experience in working with Dynatrace and Splunk.

Proven experience in hands-on Service engineering using a broad range of technologies including those listed below.

Microservices

Java

Unix / Storm/ Spark

What’s in it for you?

Whatever your aspirations, you can expect excellent benefits, personal development, and a career that’s enriching and full of opportunity.

We work in a hybrid way which involves colleagues spending at least two days per week or 40% of their time at one of our office sites.

We're also passionate about diversity, equal opportunities and building an inclusive environment where all our colleagues can be themselves. Reasonable adjustments can be accommodated in the recruitment process, and to perform job functions, just let us know.

So, if you have a desire to work in our exciting, supportive platform, then please get in touch we’d love to hear from you!

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual bonus award, subject to Group performance

Share schemes including free shares.

Benefits you can adapt to your lifestyle, such as discounted shopping.

30 days’ holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference