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The Company you will be working for:
Our client is highly successful and well established Technology company based in Newcastle, supporting an international blue-chip customer base. They are currently looking for an experienced Technical Support Specialist to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below.
Rewards and Benefits on offer;
* Great Working Environment – a very friendly culture and team atmosphere
* Immediate start
* Permanent position
* Working with an incredibly successful organisation
* Woking Monday to Friday
* Hybrid working available!
The Role you will be doing:
* To take ownership & accountability for offering solutions that benefit our customers
* To provide our customers with the correct solution that solves their query and aims to always exceed their expectations.
* To ensure excellent customer service standards are delivered at all times.
* Demonstrating empathy by consistently seeing the customers point of view
* Supporting & embracing change with a positive ‘can do’ approach
* To take on board all relevant training and demonstrate a comprehensive understanding products and services
* To recognise opportunities to ‘add value’ to a customer’s relationship with us by recognising and maximising revenue opportunities
* To proactively contribute to the success of the team by sharing knowledge and ideas.
* To take ownership and always look for areas of improvement and self-development
* To demonstrate and deliver exceptional problem solving and trouble shooting skills
* To proactively seek feedback from coaches and managers to look at ways of improving the customer experience
* To adapt your communication style to suit the customer.
About you;
* Exceptional communication and organisation skills – and the ability to follow through and manage a larger workload
* Troubleshooting and Technical Support Experience is essential
* A proven ability to adapt to a fast paced and continually changing environment
* Desire to work with a team and learn from other team members.
* Knowledgeable of customer business needs
* Motivated by team work and resolving tasks and issues
* High ethics and standards
* Good problem-solving skills
* Thinks through consequences of actions and can present clear rationale for decision making
* Able to negotiate effectively and handle difficult and confrontational situations