Login to Apply

IT Support Desk Team Leader

North Yorkshire

Permanent

£30k-39k (DOE)

IT Support Desk Team Leader needed for a permanent opportunity based near York (N Yorkshire). Start ideally in Spring 2025.

Managing the day-to-day activities of the IT Service Desk team which supports end user IT service requests and incident management.

A ‘hands-on’ IT Support Desk Team Leader / Service Desk Manager needed to deliver excellent IT end-user experience and customer satisfaction.

Ensuring the team focus on the top priorities and deliver to agreed SLAs / service levels.

Coordinating / prioritising key activities and tasks for the IT Service Support operations team.

Acting as the main point of contact for customers with IT incidents and service requests.

Resolving IT incidents to agreed SLAs, IT service levels and metrics including: resolution rates, response times and customer satisfaction.

Managing 3rd party suppliers + escalating serious or recurring IT service issues to the management team.

Maintaining a team shift rota to support the business inside/outside of agreed hours.

Salary/Benefits include: £30-£39k Salary (DOE) + 25 days holiday (plus BHs) + Pension + Life Insurance + More