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Housing Services Manager

Location: Midlands

Salary: £41,000

Duration: Permanent

Greenacre are pleased to be supporting a social housing organisation, based in the Midlands, with their recruitment of a Housing Services Manager.

Leading the tenancy services team, you’ll have a high level of technical and professional competence and the ability to provide an effective and responsive housing management service.

The successful candidate will take a pro-active approach to managing the team ensuring tenancies are in line with tenancy conditions and where necessary are risk assessed. Using your drive and proven ability to lead, you will ensure safeguarding risks are fully assessed and manage complex cases of tenancy breach in a decisive manner.

You will have a practical approach to problem solving and be an effective multitasker with the proven ability in analysing statistics and producing reports. You will also have a proven history of coaching staff and demonstrate strong people management skills

What will you do in the role?

* Ensure that tenancies are managed in line with tenancy conditions and best practice.

* Enable regular case reviews, ensuring that complex and unusual issues are dealt with proactively, and in accordance with best practice

* Be responsible for appropriate and proactive action being taken in all cases of tenancy breach (ASB, property condition, failure to allow access, etc), balancing enforcement action against the need to support vulnerable customers to sustain their tenancies

* Develop and review tenancy management reporting ensuring that maximum use is made of technology and that there is expertise within your team.

Who would excel in this role?

* Knowledge of consumer standards and how best to apply these to the service

* Experience of reviewing and updating of policies and procedures and their successful implementation

* Experience of managing performance and service reviews

To discuss this role in more depth, please phone Kelly Power on (phone number removed)

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business