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Main Responsibilities:
* Managing Product Development, ensuring all projects are managed and that project timelines are managed.
* Ensure new products meet client expectations and that products are tested prior to release.
* Liaise with internal & external stakeholders to ensure that expectations are managed and met.
* Reviewing departmental and divisional KPIs and ensuring that all areas of the department are working in line with expectations.
* Managing the coordination team and ensuring that all deliveries and collections are scheduled efficiently, and all required documentation is received and processed correctly.
* Ensure all Health & Safety Requirements are met.
* Ensure that the department works in line with audit requirements.
* Identify future opportunities for growth within the department.
* Working with the Engineering Manager to ensure that the fixed installations division works efficiently. Manage targets to ensure year-on-year growth.
* Managing relationships with clients.
* Monitoring & managing the development of all members within your department.
* Checking equipment is to standard and available.
* You will be part of the Duty Manager Roster, where you may have to provide second line support to engineers.
* Assisting the Business Development team.
* Allocating time to complete administrative duties to a high standard.
* Manage and conduct recruitment for the department, alongside HR, when required.
What We Expect of You:
* Experience of working with CCTV Towers & the security hire market.
* Unmatched customer service acumen
* Proficient in high-level report writing
* Capability to work in a team or independently
* Ability to work under pressure
* Be able to project manage.
* Experience with technology-based fire and security systems
* Strong communication skills
* Administrative skills
* Ability to adhere to client-specific standards and procedures
* Compliance with Health and Safety and adequate reporting of any concerns
* High level of mentoring provided to the Technology team
