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Title: Customer Service Assistant

Location: Surrey, United Kingdom (Hybrid – 3 days office / 2 days WFH post-probation)

Salary: £24,000 ( Depending on Experience)

Benefits:

- Pension

- Private medical insurance

- Life assurance

- Cycle to work scheme

- 22 days annual leave (increasing by one day each year to 25 days)

- An additional day off each year to celebrate your birthday or an alternative special

event.

The Role:

Our client is looking for a dynamic and passionate Customer Service Assistant to join their growing sustainability and waste consultancy. This is a people-focused helpdesk role for someone who thrives on solving problems, delivering exceptional service, and genuinely enjoys supporting clients.

This is a hybrid position based in Surrey, with the option to work from home two days per week after probation.

Job Responsibilities:

* Be the first point of contact for clients and suppliers via phone and email.

* Deliver high-quality, timely support by resolving client and supplier queries efficiently.

* Maintain accurate records by updating and closing cases within the internal portal.

* Provide support to the broader Waste team including Account Managers and Compliance staff.

* Handle administrative tasks such as document collection and uploading.

* Ensure services are delivered to internal SLAs and exceed client expectations.

Professional and Personal Attributes:

* A minimum of 2 years’ experience in a Customer Service or Client support role.

* A dynamic, client-focused mindset with a passion for delivering great service.

* Excellent communication skills and the ability to build strong relationships with both clients and internal teams.

* Strong organisational and multitasking skills under pressure.

* A detail-oriented problem-solver who takes initiative and follows through.

* Proficient in MS Excel, Word, Outlook, and internal CRM/portal systems.

* GCSE English & Maths (Grade C/Level 4 or above).

* A genuine interest in ESG, sustainability, and helping organisations make a positive impact