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Neighbourhood Officer

Manchester - Various Sites

Salary: £41,082

Permanent, Full Time, 35 hours per a week

Closing date: 11 Dec 2024

Potential Interview date: TBC

We are expanding and seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service in a defined geographical area. You’ll deliver a high-quality housing and tenancy service, working mainly in a designated neighbourhood, you will help to create a sustainable and thriving neighbourhood, customer independence.

You will be encouraged to be innovative and work autonomously in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional ‘first point of contact resolution’ customer experience.

What we’re looking for:

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Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive and proactive tenancy and neighbourhood management and related services including anti-social behaviour, arrears recovery and allocations

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Understanding of property condition issues with a commitment to maintaining the condition and appearance of properties, estates and neighbourhoods.

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Experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills.

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Experience of working collaboratively building successful working relationships with key stakeholders, partners and customers to achieve strong community and neighbourhood regeneration.

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Able to lone work safely and effectively, delivering high quality services in field-based settings.

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Demonstrable experience of Safeguarding; raising concerns through policies and procedures.

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Good IT literacy

If you have applied for this role within the past six months, please note that we will review your previous application. Therefore, it is not necessary for you to reapply