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Gas Engineer

Technical Specialist for Boiler Manufacturer

Central Belt region - G, CA, DG, EH, FK, KA, ML, PA, TD postcodes

Are you a Gas Engineer with strong communication skills?
Could you deliver training, support service partners & be the technical specialist in a region?
Reside within the Central Belt region
A worldwide Manufacturer of Domestic Gas & Oil Boilers, are seeking a Gas Engineer to provide field technical support across the Central Scotland region, Monday to Friday.

The Role
Based from home, but working across the region (G, CA, DG, EH, FK, KA, ML, PA, TD postcodes) you will represent the company, supporting their boiler range across the region.

This includes providing technical support on the heating products to installers, service engineers and sales staff.
There is a clear focus on customer satisfaction along with a commercial awareness, in providing breakdown service and technical support on the company's heating products, whilst ensuring the highest standards of safety and customer satisfaction.

Duties

Carry out breakdown and service visits to installers and end users throughout allocated region
Support the Technical / Service help line for the sales team and customers, including daily & weekend phone call rota cover.
Support the Sales Department by meeting installers, attending breakfast mornings and evenings, including trade presentations to enhance overall performance within the region
Supervise service agents. This will involve periodic visits to Service Agents, reviewing their performance, checking they adhere to our standards and procedures, checking stock levels and if they need training.
Identify & deliver training. Training agents and installers using all methods from PowerPoint to live demonstrations
Deal positively with customer complaints, speedily resolving these in the most cost-effective way whilst ensuring that high levels of customer satisfaction are maintained.
As part of a team, play a pro-active role in achieving personal and group objectives. The jobholder will also need to effectively communicate ideas, views, and initiatives with team members and management.
Your Experience

You will be a Gas Engineer with a track record in Boiler Breakdown & Fault-Finding, looking to progress your career and share your knowledge & experience.
You will be a self-motivated gas engineer, organised with good customer facing skills and boiler breakdown / fault-finding ability.
Product training will be provided to those who possess

Boiler Fault-Finding experience
ACS certified, whilst Oil or LPG experience would be an advantage
Excellent communication skills, both verbal & written
Able to build relationships & deliver training
Full UK Driving licence
Reside within the G, CA, DG, EH, FK, KA, ML, PA, TD postcode areasKey Skills Required

Strong technical background
Strong process and procedural understanding
Demonstrate initiative and willingness to take on responsibilities and challenges
Self-motivated and enthusiastic
IT literate
Remuneration & Benefits

Monday to Friday
A package of circa £40,000
Based on; circa £37,000 basic + Extra payments for providing adhoc weekend technical support to service partners
Ad hoc Tech Support via phone 1 in 8 weekends & one Bank Holiday
Company Van (private use option)
Laptop, Tablet & Phone
22 days holiday + Stats (increasing by 1 day a year after 2yrs service)
Company Pension (after successful probation)
Private Health Insurance (after 2 years of service)
BonusInterested in progressing your career with a manufacturer?

Please apply and call Start Monday now