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As a result of our expansion plans, and our continued ongoing success we are seeking a dynamic Product Specialist to be based at a prestigious Head Office in Plymouth.

About the Role:

This position brings daily challenges and responsibilities aimed at troubleshooting problems and providing solutions. This position is a great fit for avid problem solvers and incorporates a balance of technical skills and business knowledge. Work environments can range from front office first line roles to technical third line areas.

Responsibilities:

* Key personal characteristics include reliability, flexibility, and willingness to contribute to a team working environment

* Building POS systems for New Store Rollouts, Store Refits, and Iceland Store Rollouts

* Supporting store rollouts and refits

* Liaising with Senior Product Specialist to ensure POS Hardware is delivery on time

* The successful candidate will work alongside the Senior Product Specialist / Product Support Manager

* The successful candidate will work alongside the EPOS Administrator to provide Holiday Cover and provide additional resource at peak times

* PS Support Daily, Weekly and Monthly Admin Tasks

* Working closely with colleagues, developers, testers, and a variety of end users to ensure technical compatibility and user satisfaction

* Provide 3rd line support

* Validating reported issues and managing until resolved

Knowledge and Skills:

* Ability to work under own initiative

* Ability to manage multiple tasks

* Common Sense, Self Confidence and Business awareness

* The ability to learn quickly

* Ability to contribute to a team effort

* A logical approach to problem solving

* Good interpersonal and client-handling skills with the ability to manage expectations and explain technical detail

* A methodical, investigative, and inquisitive mind

* Excellent oral and written communication skills, including building client rapport

* Someone who will be able to work under pressure

What we offer:

* Competitive salary

* Pension

* Long service awards

* Employee discount

* Cycle to work scheme

* Flexible and Hybrid working

If you are currently seeking a new challenge and feel you would be a good fit, then please submit an up to date CV by using the ‘apply’ button below. For an informal chat please call TQR Plymouth and ask for Laura, many thanks for your interest