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Xact Placements have partnered with a successful Service Provider based in London (Nr. Liverpool Street) who are looking for a 3rd Line Support Engineer.

Main Duties of the Role

* Providing support to clients on hosted and on premise IT systems

* Troubleshooting, finding faults, resolving issues and monitoring alerts

* Managing tickets in line with SLA’s

* Carrying out maintenance on desktops, servers & network devices

* Updating documentation when required

* Visiting customer side to provide onsite support

Your Skills and Experience

* Experience within a similar position, ideally within a MSP

* Vast troubleshooting experience and solving IT incidents

* Excellent networking knowledge

* Solid experience in: Windows Server, VMWare, Hyper-V and Office 365

* PowerShell scripting skills

* Good understanding of backups (such as Veeam)

* Competent in Windows and Linux environments

* Fortinet experience is desirable

* Excellent communication skills, both written and verbal

* Good understanding of ITIL

Salary

* £45,000-£50,000 per annum, depending on experience