Login to Apply

Job Title: Technology Support Manager (Apple MAC)
Location: Leeds (Hybrid, 2 days per week on-site including Mondays)
Duration: 12 Months
Pay: Umbrella

In this role, you will take on a leadership position in a Service Desk environment, ensuring smooth operations and supporting the creation of a MAC support service from the ground up in an enterprise setting.

Key Responsibilities:

Provide expert 1st line support for macOS, software applications, and Apple hardware, including peripherals.

Deliver exceptional customer service and technical assistance to colleagues.

Troubleshoot and resolve complex technical issues, including software, macOS systems, and network connectivity.

Collaborate with cross-functional teams to identify and implement service improvements.

Develop and maintain troubleshooting guides for macOS.

Train and mentor junior IT staff on macOS support best practices.

Stay up-to-date with the latest macOS updates, features, and security patches.

Act as a point of technical expertise within the team.

Use ServiceNow to analyze and manage the Mac Support service, taking ownership of critical issues and ensuring SLAs are met.

Support the wider service desk management and contribute to the overall service delivery, ensuring all departmental KPIs are met.

Essential Skills & Experience:

Extensive experience supporting macOS and Apple hardware.

Strong knowledge of JAMF and Apple Business Manager.

Proficiency in troubleshooting technical issues in macOS environments.

Experience with Microsoft Entra/Active Directory.

In-depth understanding of network protocols, security, and system administration.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Certifications such as Apple Certified Support Professional (ACSP) or Apple Certified Technical Coordinator (ACTC) are a plus.

Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive