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Are you passionate about education and committed to helping learners unlock their full potential? Are you skilled in supporting learners to achieve a customer service qualification with a desire to make a positive impact on the lives of those you teach? If so, we have the perfect opportunity for you!

We have a great opportunity available to join Novus, our prison education provider at HMP Wandsworth, on a full-time, permanent basis, working 37hrs per week as a Customer Service Tutor.

At Novus we work with passion, care and commitment to create the foundations for change. For almost 30 years we have been helping men, women and children of all ages and abilities, in prison settings across England and Wales, to take new directions.

The role

As the Customer Service Teacher at HMP Wandsworth, you will play a crucial role in helping our learners develop essential skills that will serve them throughout their lives and possible employment opportunities upon release. You will be responsible for effectively delivering the City & Guilds Award for Introduction to Customer Service (Entry 3 and Level 1) qualifications and ensuring that all learners successfully complete the portfolio to the expected standards. The ability to work to a deadline is essential for this role.

Your passion for education and dedication to our learners' success will make you a valuable asset to our team. This is an amazing opportunity to work as part of a close knit, supportive management team who are committed to staff wellbeing. This is a full-time position, Mondy to Thursday 8 till 5 and Friday 8 till 1pm. All work takes place on site within the working hours and there is not a requirement to complete any additional work during the evening or weekends.

Responsibilities

Responsible for the day-to-day management of learners to achieve their Entry 3 or Level 1 qualification.
Ensure full compliance with health and safety and protocols e.g. GDPR, enrolment and attendance.
Accountable for quality assurance and quality improvement across the qualification.
Liaise with key prison personnel in relation to pastoral care of learners, as required.
Ensure full compliance to prison systems, processes and protocol.

As part of the LTE Group family, you will benefit from an excellent package including:

Extensive annual leave 40 days + Bank Holidays
In-house 'Evolve' training programme offers you the chance to upskill and further your career through a wide range of recognised qualifications.
Career development opportunities.
We pride ourselves on offering a favourable pension scheme with a competitive contribution from the Group.
Discounts on your health care through Simply Health.
Free, confidential support service provided by an external organisation, PAM Assist.
Cycle to work scheme saving you 25% on your purchase.
Access to lots of offers with well-known retailers.
Access to our onsite gym
Staff café / Restaurant on site
HMP Wandsworth is easily accessible by local transport (bus, tube, train) or you can use free onsite parking / cycle rack.

Remuneration update

Under our Collective Bargaining agreement with our recognised union (Unison and UCU), we have agreed a number of changes to terms and conditions of employment with effect from 1st April 2025. These changes offer colleagues enhanced remuneration and benefits package. This includes time off for your own wellbeing, competitive and structured pay, generous holiday entitlement etc. Further information can be provided as part of the recruitment process.

From 1st April 2025, the salary range for this role will be updated to £29,047 to £38,124 (depending on experience and qualifications), plus £5000 (FTE) London Weighting Allowance.

Qualifications

Essential

Teaching qualification or subject specialist qualification at Level 4 (Level 5 - new standards) with a commitment to obtain the relevant outstanding Level 4 (Level 5 - new standards) qualification within a specified time scale (required)
Hold at least a Level 2 qualification in Literacy and Numeracy
Track record of effective teaching in subject specialism
Gain /hold and maintain a clean, enhanced Disclosure and Barring Service (DBS) checkDesirable

Working within a secure environment
Working with learners with challenging behaviour

The LTE Group is an equal opportunities employer, welcoming applications from all sections of the community. If you feel you could make a difference in this rewarding and growing sector, please click on the 'Apply online' button below.

All applicants must demonstrate in their application their ability to meet the Key Responsibilities, Key Result Areas and Qualifications/Skills/Experience detailed within the job description for shortlisting purposes