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Are you experienced in handling escalated customer complaints and always aim to ensure good customer outcomes, across a business?

If you are a proactive and team-orientated individual, with experience in the Motor Finance / Financial Services industry, we want to hear from you!

As a Customer Relations Executive, you'll play a key role in supporting customers through challenging situations, working to provide fair, timely and effective resolutions, in alliance with FCA guidelines.

Your Responsibilities:

Deliver high-quality complaint resolution while ensuring fair outcomes for customers
Keep customers informed and engaged throughout the process
Work closely with internal teams to resolve issues efficiently
Stay compliant with regulatory standards and internal procedures
Keep detailed records and contribute to continuous service improvement
Understand and research all aspects of customer communication, identifying important points to highlight using a fair and reasonable attitudeThe Individual:

Be an effective team player
Strong organisational skills and workload management
Working to strict SLAs within a high-volume environment
Assisting with other Customer Relations tasks when requiredWhat's in it for you?

A competitive salary, annual bonus, private healthcare, up to 15% pension contributions, and a strong emphasis on employee well-being
Be part of a supportive team that puts people first
Use your skills to make a positive impact every day
A permanent role with a company that truly values customer careRefer a friend and earn up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer