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B2B debt collection
Fast paced environment, opportunity to develop.

Duration: 8 Months

Hybrid

Location: Solihull

Rate: £14.69 p/h

* Contact customers to resolve general debt issues and take regular payments.
* Responsible for the collection performance set against key business metrics and expectations.
* Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses.
* Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash.
* Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.
* Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms.
* Identify collectable debt.
* Support debt escalations and further action to recover outstanding cash where appropriate.
* Utilise Customer Remit to identify correct allocation.
* Use Open Transactions to identify unallocated and partially allocated transactions.
* Raise Refund Request Tickets.
* Identify and raise query tickets to maintain true and collectable accounts.
* Reconciliation of a range of single and multi-site customers.
Essential key skill requirements:
* Experience within a Business to Business (B2B) collections environment.
* The ability to work in a fast paced, changing environment.
* Excellent verbal and written communication skills, in addition to strong customer service skills.
* IT Literate.
* Organisational skills with the ability to prioritise workloads.

Desirable key skill requirements:
* Chartered Institute of Credit Management (CICM) Membership or equivalent.
* Knowledge of Junifer.
* Large scale I&C customer facing experience

Note: This is a contract role, and employment is on behalf of Rullion.

We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment, so you can adjust your hours to suit your personal circumstances.

Since 1978, Rullion has been dedicated to finding exceptional candidates for a diverse range of clients, from well-known brands to start-ups. As a family-owned business, Rullion is committed to honesty and credibility and aims to build long-lasting relationships with both clients and candidates.

At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants.Mwarren

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants