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Role Purpose 

To deliver services for accessible transport requests via multiple channels including telephone, email, face to face and online service, adapting the service to the needs of the resident. Ensuring digital inclusion and assisted support to complete applications and signpost or advise.

Responsibilities 

Process permits and passes following the procedures, legislation and guidelines and ensuring the checks are in place and processes are followed to ensure the correct permits and passes are allocated. To operate within remove and develop effective administrative systems for provision of these services under Section 29(1) of the National Assistance Act 1948, related statutes, and Council Policy. 
To co-ordinate the delivery of blue badges when not sent directly to the applicant, to liaise with the Department of Transport where required and use of the appropriate digital platform to complete the process after the application is received. 
Assess eligibility for smart visitors permit discounts and agree and authorise for parking permits to be issued. Assessing applications and sharing appropriate data in respect of disabled parking bays to inform decisions.
Responsible for data collection and checking, assessments, ordering the blue badge, freedom pass and taxi-cards, scanning forms and uploading forms to internal & external databases. Including the use of any new technology that assists in this process including the DWP Searchlight project.
Ensuring security and data matching checks of identification/proof of address and verification of documents to ensure compliance and flag up any discrepancies or potential fraud. If identified, commence the process for investigation.
To develop with the service manager a robust business continuity plan and ensure that this is continuously updated and revised as the council moves to fully centralised resident contact services to minimise disruption in service delivery.

Requirements 

Experience of assisting in policy, procedural and IT changes
Extensive knowledge and experience of blue badge, freedom pass and taxi-card legislation
Proven ability to acquire working knowledge of new digital applications as will be required for processing accessible transport applications.
Experience working in a housing association or council
Experience of using computerised systems with regards to parking and / or concessionary fares schemes such as Blue Badges, Freedom Pass or Taxi Card schemes.
Contract 

Initial 3 to 6 month ongoing contract with the opportunity to extend 
PAYE via Umbrella 
Monday to Friday 9am to 5pm (remote)
If you are interested in this position AND meet the requirements, APPLY NOW