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Purpose:

To support, plan and co-ordinate the day-to-day activity of the Repairs Service, ensuring value for money and excellent customer service.

Key responsibilities

Support 8 Repairs Trade Operatives with day-to-day queries on repair work.

To carry out 1-1 meetings, annual appraisals and objective setting.

Promote a ‘safety first’ culture.

Carry out Work in Progress inspections.

To schedule up repairs as and when required using current version of SOR’s.

To report back any instances of Damp and Mould immediately to the administration team for job registration.

Assist in sourcing specialist non-standard materials.

Adopt van stock process (minimal) based on ‘impress’ system.

Regularly monitor productivity of operatives and implement proactive solutions to aide improvement.

Resolve contentious on-site issues to timely conclusion and in line with company policy and procedure.

Ensure resources are redeployed in the event of vehicle breakdowns.

Act as first point of contact in the event of sickness and inform all parties accordingly. Conduct Return to work interviews with Operatives.

Order operative uniform and PPE as and when required and keep accurate records of items issued.

Ensure Materials purchased paperwork (Delivery Notes) are collated and passed on to office with Job Number coding without delay.

Assist the Operational Manager in arrangements for the Out of Hours Rota.

Compile information on Repairs related customer complaints and report back to Operational Manager with suggestions for improvements.

Register and log any Operative accident reports and where required refer for Riddor Reporting without delay.

Provide costings to Repairs Customer Services Team in the events of recharges.

Arrange for PAT testing of company and operative plant/tools used to ensure compliance with relevant H&S legislation at all times.

General:

To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.

Recognise, respect, and promote the different roles and diversity of individuals.

To actively contribute towards the key performance indicators and professional standards.

Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.

To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.

To participate in training, attend other meetings, and staff events as required.

Be an effective member of your team, presenting a positive impression of your section and the Group.

Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.

Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.

Maintain awareness of budget requirements and value for money while delivering your role.

Consider and highlight any risk to the organisation or individuals whilst delivering your role.

Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.

This role will involve visiting other offices and stock and you will be required to have a full driving licence.

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

Person Specification

Education and Qualifications

GCSE standard or equivalent education

Competent user of mobile devices for receiving and recording work (PDAs)

Full driving licence

Knowledge and Experience

Experience working in social housing homes

Good trade skills

Good time management

Good understanding of working safely and responsibilities under HASWA

Knowledge of risk management/assessment frameworks

Behaviours

Excellent verbal and written communication skills

Excellent customer care skills

Good understanding of Schedule of Rates (SOR) codes

Proven ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously and accurately.

Proactive approach to solving problems

Able to work as an effective team member with minimum supervision

Ability to multitask and anticipate assignments while maintaining meticulous attention to detail

Demonstrates resilience in pressured and stressful situations

Ability to deal with sensitive information, maintaining discretion and confidentiality

Ability to create an environment of trust, fairness and openness.

Good team player

Able to work with a high degree of autonomy and flexibility