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Job Title: Customer Collections Executive (B2B)
Location: South Manchester, UK (Conveniently located near train station)
Working Hours: Monday to Friday, 09:00 - 17:30 (37.5 hours per week)
Salary: Competitive salary, plus discretionary annual bonus

Role Overview We are seeking a Customer Collections Executive (B2B) to support our clients throughout the lifecycle of their loans. In this customer-focused role, you will work to ensure positive experiences for clients, even in challenging situations. Whether it’s a straightforward case or a complex issue, your goal is to deliver the best possible outcome for each loan.

Skills & Experience: We’re looking for a driven and service-oriented individual with the following skills:

Required:
Previous experience in collections is essential 
Ideally you will come from a property lending, bridging lending or mortgage lending background. 
Financial services experience is essential as a minimum level of experience. Key Responsibilities:

Account Management: Actively manage client accounts, particularly those in arrears, ensuring timely resolutions and adherence to internal procedures.
Customer Engagement: Guide and assist clients throughout the duration of their loans, ensuring their needs are met and their experience remains positive.
Problem Resolution: Navigate and resolve complex cases effectively, finding the best path forward for both the customer and the business.
Collaboration: Build and nurture relationships with internal teams, third-party suppliers, and clients to enhance the customer experience.
Commercial Focus: Make decisions that benefit both the customer and the business, maintaining a balanced approach to problem-solving.
Proactive Recommendations: Identify solutions for difficult accounts and collaborate with your Team Leader for approval and direction.
Ongoing Development: Engage in continuous learning and development to fully understand our processes, improving your ability to serve our clients. Our client is growing at speed and this position is available due to their continued success. They've recently moved in to brand new office space, their culture and team work ethic is second to none and they offer great benefits such as free event tickets, lunches & socials.

Want to hear more about our fantastic client? Send your CV today to (email address removed) or call for a confidential chat