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Responsible for pre/post-inspection and reports for responsive repairs, void works, and cyclical repairs. Engage with customers, leaseholders, and stakeholders to ensure high standards, minimal defects, and customer satisfaction. Manage contractor performance and ensure works are delivered on time, within a £10m budget, and comply with regulations.

Key Accountabilities

Deliver effective Repairs & Maintenance services, including surveys and technical reports.
Manage insurance claims and liaise with loss adjusters.
Act as technical lead during new developments handover.
Control budgetary spend of approx. £2m, review invoices, and resolve payment issues.
Manage legal disrepair claims and complex repairs.
Liaise with service providers and contractors to ensure top-quality service.
Coordinate empty properties to minimize rental loss.
Ensure compliance with Health & Safety policies.
Maintain customer satisfaction through proactive collaboration.
Update professional and personal development.Experience and Pre-Qualification Criteria

Essential

Diploma in Surveying, Property and Maintenance Level 3
Membership of RICS or CIOB
Knowledge of Social Housing Sector regulations
Understanding of building construction, standards, and health & safety legislation
Financial management skills within contractor management
Proficient in Microsoft Excel, Word, and PowerPoint
Excellent communication and liaison skills
Ability to work independently and as part of a team
Project management and CDMC understanding
Ability to prioritize and write technical reports
Negotiating skillsDesirable

Degree in an appropriate discipline
Experience in Repairs & Maintenance in housing associations or local authorities
Flexibility with working hours and travel
Full UK driving licence