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SALES SUPPORT ADMINISTRATOR
SALARY EXCELLENT PLUS BENS
BASED EDINBURGH
PERMANENT AND FULL TIME
 
Headquartered in Edinburgh but with clients spread across the UK, ESS Recruit's client is a fast growing and highly ambitious revenue generating SME business.  They have developed leading PPE equipment for workers in industries like construction, heavy manufacturing, rail, transport and local authorities.  They need to hire a Sales Support Administrator on a full-time basis.
 
Reporting to the Internal Sales Manager, your role is to provide first line sales support for customers and the Sales team. Working closely with the Sales and Operations teams, you will be responsible for managing the order processing system, creating bespoke proposals, assist with onboarding customers and maintaining the CRM database (Salesforce). You will communicate with customers and internal departments via phone, email and online to ensure a seamless process and excellent levels of customer satisfaction. This role requires you to meet targets and deadlines and carry out ad-hoc administration projects as and when required.
 
Duties will include:

To accurately input and process customer orders
Create and send quotations on behalf of the Sales Team.
Assist in managing new customer onboarding
Assist in managing subscriptions to the Analytics Software
Maintenance of CRM database (Salesforce) ensuring all data is logged accurately, including contact details and any follow up dates or any other action required are entered.
Monthly reports production using Workhorse and Salesforce systems
Liaise with other departments on administrative matters of mutual importance
General Admin and any additional ad-hoc duties as required.
Key skills and experience include:

Minimum of 3 year’s experience in a sales support admin role.
Excellent written and verbal communication skills as well as customer service skills
IT skills – ability to operate a variety of systems and databases such as Outlook, Sales industry CRM, Teams/Zoom
Proficiency in word processing and spreadsheet software
Experience with Salesforce and advantage
Exceptional interpersonal skills and a proactive approach toward problem-solving
Ability to be flexible, adaptable, and receptive to new ideas  
You should be personable with strong communication skills.  You must be professional, well-spoken and have a confident telephone voice and manner.  You will need to be organised and prioritise tasks accordingly.  Whilst company training will be given, previous experience working in a busy Administration role is essential.
 
To learn more about this role and to apply for the position please contact our recruitment partner Zela Mole at ESS Recruit. (url removed)