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Field Service Engineer
Gatwick
Salary: £35,000 - £45,000
We have an amazing opportunity right now to join our client’s Service department based in the Gatwick area.
As a Field Service Engineer, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites specifically, Heathrow Airport, ensuring first class customer satisfaction.
Responsibilities for Field Service Engineer:
* Meet daily service engineer repair needs and drive customer satisfaction
* Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed.
* Document all inspections, maintenance, and repair work promptly.
* Manage repair parts cycle time, order, install, and return parts efficiently.
* Review logs for open issues, prepare formal reports to customers.
* Maintain and calibrate tools and test equipment.
* Provide technical support to customers and peers.
* Participate in site surveys, pilot programs, special projects, and meetings.
* Establish and maintain close relationships with senior FSEs and Product Managers.
* Ensure compliance with health, safety, and environmental policies.
What we’re looking for in a Field Service Engineer?
* Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience
* Proficiency in reading electrical/mechanical schematics.
* Strong troubleshooting skills and experience in field repair of electrical and electronic systems
* Computer literacy; MS Office Suite proficiency and aptitude for learning specialized software
* Excellent communication, organizational, and interpersonal skills
* Strong customer service orientation and ability to handle stressful situations
* Self-motivated, reliable, and accountable individual
* Willingness to travel at short notice
* Manual handling ability.
Eligibility for UK security clearance is required for this role