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Job Role: Resident Liaison Officer (RLO)

Location: South East

Salary: £30,000 - £33,000 + Car Allowance

Make a Difference in Residents’ Lives!

Are you passionate about customer service and making a real impact? As a Resident Liaison Officer, you’ll be the key link between residents and our team, ensuring smooth communication and minimal disruption during essential home improvements.

What You’ll Be Doing

* Be the main point of contact for residents, addressing concerns and ensuring a great experience.

* Work with site teams to manage access, reduce disruption, and maintain a safe environment.

* Arrange and lead resident consultations, keeping them informed every step of the way.

* Handle complaints professionally, ensuring quick and fair resolutions.

* Keep project records updated and attend meetings with clients and residents.

What We’re Looking For

* Experience as an RLO or similar customer-facing role in social housing, construction, or maintenance.

* Strong communication, problem-solving, and IT skills.

* Knowledge of planned maintenance projects (internal/external works).

* A proactive, customer-focused approach with great organisational skills.

What’s in It for You?

* Competitive Salary & Award Winning Benefits

* Career progression in a growing organisation.

* A chance to positively impact communities by improving residents' homes.

* A supportive, collaborative team that values innovation.

Ready to make a difference? Apply today!

A member of the Spencer & James Recruitment team will be in contact with you