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Do you have previous customer service experience and keen to build your career? If so, apply to join this forward thinking, fast-growing organisation!

Role: Customer Service Administrator

Salary: £24,000 - £25,000 + £1,000 bonus
Contract: Permanent, Full time (Monday to Friday office hours)
Location: Maidenhead, Berkshire

Main Duties for Customer Service Administrator:

* Configure products manually.

* Initiate customer orders

* Conduct thorough testing of orders to ensure accurate dispatch.

* Handle processing and management of returned stock.

* Collaborate with internal teams to plan for forecasted orders.

* Resolve outstanding cases within specified SLA timescales.

* Monitor ticketing system queue for pending order requests.

* Prioritise urgent requests and manage workload accordingly.

* Utilise order summaries to determine product requirements.

* Handle additional customer order requirements

* Support supply chain team with dispatch-related activities.

* Keep customers informed about shipment details, current status, and address inquiries related to pending/completed orders.

Experience required for Customer Service Administrator:

* Atleast 2 years experience in Customer Service or Administration

* Excellent communication skills

* Proactive

Please contact Lucy on (phone number removed) for more information.

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.

If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, religion, colour, age, disability or sexual orientation.

Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job