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Job Description

D365 CE Support Analyst -

My client is seeking a skilled, experienced Dynamics 365 CE Support Analyst to join their growing internal team providing essential application support to their users.

The successful candidate needs to have a background in 2nd/3rd line support within a D365 CE/CRM environment, excellent communication skills and an enthusiastic, analytic approach to resolving issues.

Role & Responsibilities

Deliver exceptional 2nd + 3rd line operational support to users on D365 CRM + Power Platform.
Well versed in Power apps (model driven + canvas).
Ability to liaise with cross functional teams, working closely with developers in particular on small changes + enhancements to the system.
Identify potential issues and prevent escalations through delivering continuous system improvements.
Skills & Qualifications

Experience working on Dynamics 365 CE/CRM - Customer Service Module (preferable but not essential)
Knowledge of Power Platform/Power Automate - Skilled with customisation and system configuration.
Proven background in resolving 2nd/3rd line support tickets within D365 environmentBenefits

Competitive Salary - Up to £60k dependant on experience
Flexible, Hybrid working model.
Life assurance, enhanced pension contributions and more.
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