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A senior customer facing role and owner of the low-level customer solution. Responsible for providing technical leadership and support to a virtual team of highly skilled professionals and for detailed customer design, development, delivery and test of complex WAN solutions.
To be engaged during the latter stages of the pre-sales cycle to provide technical assurance on complex solution viability and then ensure detailed solution compliance throughout delivery, only exiting once the solution is accepted into operation by the customer services organisation and warranty support period expires.
Key accountabilities and decision ownership:
· Technical accountability and leadership of the virtual team responsible for the detailed design, development, delivery, and test of complex customer solutions working alongside the Project Manager providing assurance and governance for technical components of the solution.
· Low level discovery of existing solution components and owner of the transition from existing to proposed solution
· Sign off and acceptance of pre-sales High Level Design and statement of requirements on behalf of the Solution Integration team
· Owner of the Solution Integration statement of work which translates the high-level design and requirements into detailed technical deliverables, identifying the risks, assumptions, issues, and dependencies for submission into the Programme risk register
· Technical risk/issue ownership and management/resolution during solution delivery.
· Operate the Solution Integration governance processes and to hold internal and external technical teams to account.
Core competencies, knowledge, and experience:
· Highly effective technical planning across customer, internal and 3rd Party technical teams
· Builds influential and effective relationships with technical, service and delivery teams.
· Effective management of internal and external teams
· Significant experience of fixed product market, in depth understanding of complex customer WAN and LAN solutions with awareness of other enterprise solutions
· Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organisational experience
· High standard of written & verbal communication skills
Please review the details above and let me know if everything aligns with your expectations. If you are happy with the information provided and would like to proceed, kindly confirm so that I can forward your CV to the hiring manager for the next steps, which include technical screening and interviews