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Customer Service Administrator

Aldershot

£23,000-£24,000pa

Benefits Include:

A supportive and close-knit team environment.
Onsite parking for convenience.
Monday to Friday, office-based working hours-no weekends!
Opportunity to contribute to a growing company.Role Overview:

Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in business-to-business customer service and will play a key role in ensuring exceptional support for both new and existing customers.

As a key member of the team, your responsibilities will include:

Acting as the first point of contact for customer inquiries via phone and email.
Managing the customer ticket queue in collaboration with team members, ensuring timely resolution.
Handling online quotations and orders.
Inputting orders into the system with accuracy and efficiency.
Sharing product knowledge with customers to provide support and advice.
Collaborating with the Customer Service Manager to deliver an excellent customer experience.
Troubleshooting delivery issues and demonstrating empathy when resolving problems.
Assisting the team with other administrative duties as required.
Experience Ideally Required for this Role:The ideal candidate will:

Possess excellent communication skills, both verbal and written.
Have at least 1 year of experience in an office-based customer service role.
Thrive in a high-pressure environment.
Demonstrate great attention to detail.Be part of a busy and supportive team in a growing company. Take advantage of a stable Monday-to-Friday schedule and onsite parking! Apply now