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Customer Service Administrator - £25,000 - £27,500 + 10 % Annual Bonus + Enhanced Pension + International Market + Growing Company + Career Progression!

The Company

Do you want to work for a market leading business with a global presence? If so, the Customer Service Administrator role could be for you!

Our client is a manufacturer of precision components to a variety of industries worldwide. They are an established global leader in the technical marketplace, offering more than 100,000 state-of-the-art products used for measurement and process control across many industries. Due to continued growth, they are looking to add a Customer Service Administrator to the team in Irlam, Manchester.

The Role

Working Mon-Friday 8.30am-5pm (Flexible hours), the Customer Service Administrator will work to drive efficient deliveries by managing internal processes to support customer requirements.

The main responsibilities will include:

* Resolve customer queries via telephone and email in a pleasant and effective manner.

* Liaise with other departments to find alternative products and solutions to customer queries.

* Maintain contact with vendors and shipping services to ensure deliveries are arriving on time.

* Notify customers in a timely manner if deliveries are going to be late.

* Arrange collections and deliveries with domestic and international freight forwarders.(when required)

* Analyse supplier performance and source alternative vendors (if required)

* Support Internal Customers such as: Customer Service, Sales, Accounts, International Subs, etc.

* Create purchase orders for customer orders and for direct and indirect materials (When required)

* Dealing with 3PL partner & warehouse with any product/administration related queries

* Expediting customer orders with internal and external supply centres.

* Arranging export paperwork with the Chamber of Commerce when required.

* Dealing with carriers regarding problems with deliveries.

* Dealing with Customer/Export questionnaires to release orders for shipment.

* Dealing with customer queries in the post sales environment

* Provide key customers with weekly reports on order statuses

What We Are Looking For

The Customer Service Administrator will have a strong background in order processing, ideally within an international manufacturing business.

You should be/have:

* Competent in the use of IT systems such as email, Microsoft Office (primarily Excel), ERP and CRM.

* Experience of working within a manufacturing environment and processing orders with current customers.

* Experience of working with logistics/carriers would be beneficial but not essential

* Experience in a similar customer service role

* Work effectively as an individual and as part of a team.

* Willingness to go that ‘extra mile’ to deliver overall customer satisfaction.

* Experience of dealing with customer complaints

* Able to work across nationalities and geographies, ensuring the voice of customer is respected.

* Good communication skills, both verbal and written, with the ability to project a professional image.

What is On Offer

The Customer Service Administrator will receive a competitive basic salary of between £25,000 to £27,500 dependent on experience. In addition, you will receive the following benefits:

* 10% Annual bonus.

* 32 days holiday (including bank hols).

* Enhanced Company pension & share save scheme

* Progression opportunities in a growing business.

* Free Parking