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We are looking for a Controls Engineer to join our remote support department. The primary purpose of the role is to supply TGW customers with a quality 24hr * 7 day, technical hotline service (on a rotating shift pattern)

As a Controls Support Engineer, you’ll play a vital part in managing, maintaining and evolving control systems PLC’s, Robots and Drives. The role is critical in ensuring these systems resume operation after a fault is logged within our ticket system.

The shifts are 12 hours on a 2 week rotation on day shifts and then 2 weeks on night shifts (2 on 3 off etc..). There will be a mix of shifts worked from home and some worked from the office. Currently you will be required to work 5 day shifts over a 4 week period from the Market Harborough office.

Main Responsibilities

* Offer professional telephone support to customers both internal and external

* Resolve operational and systematic issues effectively

* Provide training and support to LTS and Customer on-site teams

* Review and identify common issues raised that could be resolved remotely or through additional site training

* Maintain and manage the ticket system and department documentation

* Be the technical expert for any Controls related issues on a range of sites across the UK, Europe and the US

* Escalate problems within the wider business where required and continue to manage the problem until resolved

* To provide effective communication to senior management and support colleagues

* PLC code testing and writing to support upgrades and enhancements

* On-Site support opportunities as required to support project works and training

About You

* Materials handling / Automation experience either as a controls engineer or an electrically biased maintenance or comissioning engineer

* Experience in Industrial Control Systems (Siemens Step 7 to TIA Portal)

* Knowledge of Drives and Networks within an automated system

* Ability to read Electrical drawings to fault find

* Experience dealing directly with customers / end users

* Excellent communications skills

* Experience with MS Office suite, and be comfortable with Word, Excel and Outlook products

* Creative problem solver with strong planning and decision-making skill