Login to Apply

Role: Customer Service Advisor

Rate: £11.44 per hour

Location: Dodsworth

Hours: Monday - Friday, 8 hours between 8-6 (flexible start time)

Start Date: asap

First Choice are actively recruiting a Customer Service Advisor to join our reputable client to support their Fulfilment team.

Training will be provided.

Key accountabilities:

• Ensure accurate alignment of customer-placed orders with the corresponding address and plot boundaries, vital for property transactions reliant on correct boundary selection.
• Utilise in-house and third-party technologies to verify the accuracy of addresses and property locations.
• Demonstrate excellent attention to detail in reviewing and cross-referencing property data to prevent discrepancies.
• Develop a strong understanding of our product offering, associated suppliers, and the data required to support correct order fulfilment.
• Cultivate a clear understanding of how addresses and property boundaries interrelate, ensuring that all mapped information supports accurate property transactions.
• Collaborate with clients and team members to resolve any inconsistencies or questions regarding boundary data.
• Maintain thorough records of verification processes and any amendments made to property details.

For the role you will be able to demonstrate:

Have the drive to develop an in-depth knowledge of our suppliers, products and services.
Have a positive, can-do attitude and excellent communication skills, working and communicating in a professional manner.
Good IT skills, able to learn new bespoke systems to a workable level.
Develop an understanding of the varied tasks that are required specific to the supplier and product and how those tasks affect the workflow of a customer order
Be process driven, recognising and adhering to the required procedures with accuracy and attention to detail.
You will achieve the SLA’s and KPI’s set by the business, working as a team to achieve set targets