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Job Title: Service Advisor – Customer Service Excellence
Location: Cardiff
Salary: Up to £30,000 basic + up to £7,200 bonus potential

About the Role:
We are looking for a Service Advisor with exceptional service to join a main dealership group in Cardiff. Ideal for someone with a customer service background who’s passionate about exceeding expectations and creating positive outcomes.

Working Hours:

Monday – Friday: 8:00am – 6:00pm (1-hour lunch + two 15-minute breaks)
Saturdays: 1 in 3 on a rota, 8:30am – 2:00pm
Responsibilities:

Manage customer service and repair requests with efficiency and professionalism.
Keep customers informed and liaise with the workshop.
Handle job orders, purchasing, and invoicing accurately.
Offer clear solutions for repairs and maintain updated customer records.
Upsell aftersales products where appropriate.Skills:

Passionate about customer service, with problem-solving skills.
IT literate and organized, with strong communication abilities.
UK driving license required.Benefits:

Holiday: 22 days + bank holidays, with extra days after 5 and 10 years.
Discounted Car Scheme and Cycle to Work Scheme after probation.
Wellbeing support through Menable.
Pension contributions.If you’re ready to bring outstanding customer service skills to the team in Cardiff, we’d love to hear from you. Apply today and join a company committed to excellence