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About the role
As a Senior Payroll Advisor for Moorepay you'll be responsible for providing payroll support. You’ll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements.
Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of everyone providing a great client experience.
If you're looking to continue a successful career in payroll, where you'll be provided with great training, supportive management, and a strong progression path we'd love to hear from you.
This role is based from our Swinton office on a hybrid basis, with three days per week in the office.
Key responsibilities include:
* Working in a team alongside Payroll Assistants and Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
* Owning and taking responsibility for the client journey, always ensuring service excellence.
* Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
* Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
* Using the CRM to record details of all client interactions.
* Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
* Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
* Conducting account client reviews.
* Raising system bugs and improvement ideas with technical support.
* Knowledge sharing with peers to create a team of payroll experts.
* Coach and mentor Payroll Assistants and Payroll Advisors, helping them become payroll and Moorepay system subject matter experts.
* Working closely with payroll processors (based in Kochi, India).
* Sharing ideas to help improve processes.
* Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself.
* Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
Skills & experience
* Previous experience working in Payroll, at an Advisor or Senior Advisor level.
* CIPP or equivalent qualifications are desirable.
* Excellent ability in building positive customer relationships.
* Excellent interpersonal and communication skills.
* Moorepay HR expertise or alternate platforms (desirable).
* Experience of operating within an outsourcing service provider (desirable).
* Eager to learn and develop with great coaching and mentoring skills.
* Highly organised and methodical in your approach.
Benefits & culture
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Farnborough and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Here’s what you’ll gain if you join our team:
* A career packed with opportunity, in a stable and growing company.
* A comprehensive programme of learning and development.
* Competitive base salary.
* 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
* Private medical insurance and life assurance 4x salary.
* Enhanced pension with up to 8.5% employer contributions.
* A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure