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Service Desk Analyst

Salary £24,285 to £25,335 per annum

Our College offers a comprehensive range of further and higher education courses and training opportunities for business and industry. The IT team is committed to continually improving technology and the way IT Services are delivered across the College comprising of 10 locations, 25,000 students and 1,400 staff members.

This challenging but enjoyable role requires someone that has excellent communication skills, can perform a high degree of problem solving and takes pride in working to a high standard in a demanding environment.

As a service desk analyst, you should have a passion for IT, excellent customer service skills and be able to stay positive, ensuring our customers have the best possible experience. You will aim to resolve incidents at first line using the tools available. You will work closely with the IT Customer Service Team Leader and IT Services Business Partners to improve the existing services, as well as help to embed ITIL best practices and service-related processes. You will help ensure IT services are continually improving by spotting trends, and opportunity for improvement. 

You will work closely with all IT teams to shape the overall approach to the support provision.

The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. Please ensure that you have a look at this specification attached to the Role Profile and complete your application directly from this, as these specifications are an integral part of the selection process.

For further details on this post which the job description and person specification cannot answer for you, please contact Joanne Willis via email on (url removed).

Why Join Us

Competitive salary
35 days Annual Leave + 8 Bank Holidays + Opportunity to purchase up to 5 days annual leave
Access to Local government pension scheme
Discounts at various stores and services across the UK via our Vivup App 
Various travel schemes including cycle to work, local transport and car benefit scheme
Opportunities for professional development including 8 dedicated CPD days and our request to invest programme
A place to belong

We are a carer confident employer - This is an external recognition of the support we offer to working carers in the college community.

We are also under the Endometriosis Friendly Employer scheme and are committed to tackling the stigma around menstrual health supporting those with the condition.

We are currently working towards achieving the Menopause Friendly accreditation for its support for colleagues affected by menopause and peri-menopause symptoms.

We have a team of accredited Mental Health First Aiders to support wellbeing of colleagues and continuously support more to attain their accreditation.

We host Wellness Cafes on the above and more!A series of informal get togethers where colleagues can share their experiences and learn from one another. Our aim is to support colleagues to have fulfilling careers alongside managing their family or individual lives and health challenges.

Our College is a place where you can share your ideas, work with people from all kinds of backgrounds and together, make a positive difference. Within our inclusive workplace, everyone is given the opportunity to belong. As part of this we are happy to consider any reasonable adjustments that successful candidates may need.

Our College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment. Background checks including employer references, and an enhanced DBS check will be required for this role