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Join a large market leading Manufacturer as a Customer Service Advisor!

Are you passionate about delivering top-tier customer service?

Do you have previous experience in an FMCG/Manufacturing environment?

Our client, a leader in its sector, is looking for a Customer Service Advisor to join their team and play a key role in ensuring smooth and efficient operations.

Details:

✔ £25K-32k

✔ Coventry

What You’ll Be Doing:

- Customer Relationship Management – Act as the key point of contact for retail partners, ensuring excellent service and seamless communication.
- Order & Inventory Coordination – Process orders, monitor stock levels, and collaborate with supply chain teams to ensure on-time deliveries.
- Order to Invoice Management – Use SAP or similar ERP systems to track orders, shipments, and invoicing with accuracy.
- Customer Support – Handle queries, resolve issues, and proactively address any potential service disruptions.
- Logistics & Supply Chain Support – Work closely with production and planning teams to ensure stock availability, accurate forecasts, and smooth deliveries.
- Team Collaboration – Support commercial meetings and contribute to continuous improvement initiatives.

What You’ll Need to Succeed:

✔ Experience in customer service, order management, or supply chain coordination within FMCG or manufacturing.
✔ Strong problem-solving skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
✔ Proficiency in SAP or a similar ERP system.
✔ A proactive and customer-focused mindset—you're a team player who thrives in a collaborative and dynamic business.

* Holiday – 25 days plus bank holidays

* Pension – Statutory levels - Salary Exchange

* Hours - 8:30am till 5:00pm, Monday to Friday. There is a requirement to work some weekends based on business and customer needs.

* Other Benefits:

* Company Sick Pay – 1 months over 12 months rolling contract (post probation)

* Retail discount scheme

* Employee Assistance Programme (if enrolled in the Pension)

* 4 x Death in Service (if enrolled in the Pension)