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Service & Installation Manager

Hours of work: 9.00 am to 5.00 pm Monday to Friday

Company Benefits: Auto Enrol Pension Scheme, 23 days holiday plus statutory, Life Insurance, Employee Assistance Programme.

My client has an exciting opportunity for a Service and Installation Manager for their Chesterfield branch.

We operate in a very niche and rewarding industry, making independent mobility accessible to all by adapting vehicles to each customers individual needs. With a list of over two hundred adaptations no two days are the same!

As Service & Installation Manager, you will be responsible for achieving maximum output of the branch through strategic planning and efficiencies whilst maintaining excellent customer service and quality standards.

Leading and mentoring a small team of experienced and dedicated colleagues, you will coordinate the daily smooth running of the branch and drive it to even greater success, whilst ensuring the branch is compliant with policies and procedures.

This role would suit an experienced automotive manager or a candidate with a strong retail background with lots of fantastic ideas and a proactive, positive attitude.

As our Service & Installation Manager you will be responsible for:

Managing the diaries of a small team of technicians, support staff and sales team, you will ensure productivity and efficiency targets are achieved

Ensure the work is carried out to the highest standards and on time

Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer

Ensuing that parts are ordered OTIF

Developing and mentoring staff

Building a strong team ethos and employee engagement

Ensuring we always remain compliant with company, manufacturer and health and safety policies

Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives

An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times

Building and maintaining strong relationships with local car Dealerships

In order to be successful in this role you must have:

Proven track record of effective scheduling

A passion for delivering great customer service

High levels of literacy and numeracy

Good organisational and IT skills

High levels of accuracy and attention to detail

Ability to maintain calm under pressure

An understanding of modern motor vehicle technology

Excellent people management skills

Training on company internal systems will be provided to ensure a successful start in your career with the business.

Apply now