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This is an exciting opportunity for a Concierge Worker to join a homeless hostel or supported accommodation. You will work in a 24-hour accommodation service that provides accommodation and support to vulnerable individuals (aged 18 plus). The aim of the service is to support the individuals to live healthy, happy independent lives within communities through early targeted prevention, personalised support and partnership working.

An understanding of the support needs of the young people we work with is desirable. You will be responsible for helping to keep their properties safe and secure during the night and supporting the young people. You will be responsible for controlling access to buildings, monitoring CCTV, dealing with emergencies, including ASB issues, carrying out H&S checks and reporting on any events or concerns. While there are systems in place to support you, a substantial part of the role is lone working and you will therefore need to be competent and confident when working alone.

The position involves working on a shift pattern. You will be required to complete a report of any incidents during your shift, therefore candidates must have good literacy and computer skills. You will also need to be flexible with your working hours to meet the needs of the business. An enhanced DBS check will be required.

Section 2 - Key Tasks and Responsibilities

You will provide first contact and safeguarding to the clients in the supported accommodation services.

You will be responsible for controlling access to buildings, dealing with emergencies, carrying out H&S checks and reporting on any events or concerns.

You will have a basic understanding and non-judgmental attitude to working with a client group that may be experiencing complex issues such as mental and/or physical ill health, challenging behaviour, substance use and offending.

You will have access to advice and support from the clients Out of Hours Management on Call service.

Section 3 – Duties

1. To act with integrity and be awake and alert at all times during your shift

2. To maintain the safety and security of residents and the building by; supervising the entry and exiting of the building, undertaking regular Health and Safety Checks on patrols and monitoring the CCTV system.

3. Support customers with their enquiries

4. To maintain a full and accurate log of events, report on incidents, record contact with clients on file and report any maintenance issues for the purpose of clear and concise communication to service staff.

5. To take immediate action in the event of a fire or emergency; calling emergency services as appropriate. To respond to medical emergencies with first aid and follow up where needed by making contact with emergency services and the on call manager. To respond appropriately to violent incidents.

6. To be a good team player and work constructively with colleagues and managers in all aspects of the post holders work.

7. Carry out cleaning duties as and when required

8. To take responsibility for punctual attendance. To participate in supervisions, appraisals and training as appropriate and to take active responsibility for personal development.

9. Attend disperse properties to facilitate welfare checks

10. Upon request, to participate in verbal and written handovers from outgoing / incoming service staff